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This is how to create and configure an SLA custom field :
| Sommaire |
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Create the custom field
Configure the SLA custom field
1.Configure the indicators
2.Assign the calendar
3.Configure the scheduler
4. Add action to do for each indicator
For the green level, we will add a notification action
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For the Red level, we will add the both actions , (notification and custom action),
On By clicking on the button 'Done', the configuration of the SLA will be saved.
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