Following the Admin Guide, first, you should create a working calendar (Administration >SLA Calendars > Calendar Management), by clicking on 'Add a calendar'
Create a name
Only the name of the working calendar is a mandatory field
Set the working days/times
- For this calendar, the working days are from Monday to Friday.
- The working period is from 09 am to 05 pm.
- Except for Friday, where the working period is from 10 am to 05 pm.
Adding the holidays to the calendar
The repeated checkbox allows us to configure the annual holiday ( ex: New year, Christmas...)
You can see the configuration of the new calendar (Simple Working Day)
You can modify or delete the calendar (1)
