Following the Admin Guide, Firstfirst, we you should create a working calendar (Administration >SLA Calendars > Calendar Management), by clicking in the button on 'Add a calendar'
Create a name
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- For this calendar, the working days are from Monday to Friday,.
- The working times are period is from 09 am to 05 pm.
- Except for Friday, where the working times are period is from 10 am to 05 pm.
Add Adding the holidays to the calendar
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